Refund policy

Return & Refund Policy

Effective Date: July 20, 2026

At 3rd Place Serene, we stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

Returns are accepted within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed.
  • Be in their original condition with all tags attached.
  • Be returned in the original packaging whenever possible.

Items showing signs of wear, damage, or alteration may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Final sale or clearance items.
  • Personalized or custom-made products.
  • Items marked as non-returnable at the time of purchase.

Return Process

To begin a return, please contact us at:

Email: support@th3rdplaceserene.com (replace with your support email)

Please include:

  • Your order number.
  • The reason for your return.
  • Photos if the item arrived damaged or incorrect.

Do not send items back without first receiving return instructions.

Refunds

Once your return has been received and inspected, we’ll notify you of the approval or denial of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they arrive damaged, defective, or if you received the wrong item. Contact us within 7 days of delivery to request an exchange.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged or defective.
  • The error was made by 3rd Place Serene.

Shipping charges paid on the original order are non-refundable unless required by law.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve the issue promptly.

Questions

If you have any questions about this policy, please contact us at:

Email: support@th3rdplaceserene.com

Thank you for choosing 3rd Place Serene.